NorthPort adopts Salesforce for improved customer experience

NorthPort has transitioned its customer service operations to Salesforce, a customer relationship management platform, to streamline customer interactions and improve response times. 

The move supports the terminal’s goal of enhancing customer experience through better case tracking and faster resolution. Customers can now reach NorthPort via [email protected], which aligns with the standard format used across ICTSI Philippine terminals for consistency.

Effective August 11, all inquiries are managed through Salesforce. Each email automatically generates a unique case ticket number, allowing customers to track their requests. The platform will make customer service more efficient and transparent.