ICTSI Global Academy completes TOM for APAC

The ICTSI Global Academy has completed its Terminal Operations Management (TOM) Program for the Asia Pacific region. The two-week training was held in Manila from November 3 to 14, 2025.

Twenty-two participants joined the program from ICTSI terminals across the region, including the Manila International Container Terminal (MICT), NorthPort, Subic Bay International Container Terminal, Visayas Container Terminal, Mindanao Container Terminal, East Java Multipurpose Terminal, Motukea International Terminal, South Pacific International Container Terminal, Victoria International Container Terminal, and the Philippine Commercial Team.

The program focused on strengthening operational knowledge, sharing best practices, and developing strategic proposals to enhance terminal performance.

Training sessions were led by Marge Cuadera, head of ICTSI Global Academy, with co-facilitator Pamela San Jose. Subject matter experts from MICT, including Santiago Fuentes, Leo Singueo, Tilos Arcenas, and Ted Guinto, provided guidance on processes, equipment deployment, and safety practices.

Phill Marsham, executive director of the Philippine Sub-Region, opened the program, emphasizing leadership and operational discipline. He also conducted a session on lessons from frontline operations.

A sustainability module led by John Joseph Ilagan of Global Corporate Engineering highlighted how terminal operations support ICTSI’s ESG direction.

Participants also toured MICT, NorthPort, and Manila Multipurpose Terminal to observe operational flow and safety systems.

The program concluded with the presentation of Business Improvement Projects aligned with TOM’s pillars of revenue enhancement, productivity, waste reduction, and risk management. A panel composed of Manuel Pascua, ICTSI senior vice president and chief financial officer; Robin Cruickshanks, vice president and head of Global Corporate HR; Nathan Clarke, vice president and head of Global Engineering; and Mariano Turnes, APAC portfolio director, evaluated the proposals and provided feedback.

Turnes reminded participants that applying the lessons to improve terminal operations is the true measure of the program’s impact.